Refund & Returns Policy
We offer a 7-day refund policy from the date your digital product is delivered. Refunds are available only if we cannot resolve your issue, such as compatibility problems with your PC or any verifiable technical issues preventing the game from functioning properly.
Technical Troubleshooting:
Before contacting us regarding technical errors, we highly recommend checking the provided installation guides or searching for the specific issue on YouTube. Most common technical problems and error codes have simple solutions that are readily available online. If you cannot find a solution, our support team is happy to assist.
Eligibility for Refunds:
• Refund requests must be made within 7 days of purchase.
• You must provide clear, verifiable evidence (screenshots, error messages, etc.) that demonstrates the issue with the game.
• Refunds will only be issued if our support team is unable to resolve the reported issue after you have attempted standard troubleshooting.
How to Request a Refund:
Please contact us at [email protected] with your order details and supporting evidence. We will review your request and work with you to resolve the problem. If a resolution cannot be reached, we will process your refund.
Refund Process:
Once your refund request is approved, your refund will be processed using your original payment method. Please allow up to 10 business days for the refund to appear in your account. If you have any questions about your refund, feel free to reach out to us.
Important Notes:
• This policy applies solely to our digital game account products.
• For any technical issues, we encourage you to contact our support team immediately (after checking the guide) so we can help resolve them before a refund is considered.
If you have any questions about our refund policy, please contact us at [email protected].